Problem Solving with Design Thinking

An example of how I problem-solve with design thinking while maintaining the goals of both the Business and Design teams who were stakeholders in this project.

Problem-Solving with Design Thinking and Facilitation between Business & Design Teams

Here is a real-world example of how I approach design and teamwork. This example demonstrates my ability to find solutions using design thinking while balancing the needs of the user and Business team along with the constraints of a design system.

Problem Solving with Design Thinking

Problem Statement

Member Outreach Representatives need to add an alternate email and/or an alternate phone number to a Member's Profile and update preferences.

Requirements Round 1

  • Member Outreach representatives must navigate to the Member Profile page in order to add/update contact info for HIPAA/API reasons.

  • Members must be able to add & edit alternate mobile and alternate email addresses.

  • Page width must not exceed 1200px

Design Challenges

  • Outdated Design

  • Must update to current UI/DL standards which are only partially documented

  • Limited space with a lot of requirements

I started with something like what you see below. I am unable to share real screenshots due to company privacy policy.

Problem Solving with Design Thinking

You can see this is one long scrolling page with stacked tables.

Original Outdated Design

This is a rendering in Balsamiq which is pretty close to the original design I had to work with.

Problem Solving with Design Thinking

First Exploration

I thought I nailed it initially and came up with quite an elegant solution, which started with me thinking about it quickly with good old-fashioned whiteboarding.

Below are representations in mid-fidelity but, in reality, these were high fidelity interactive prototypes that I am unable to share online.

Second Exploration Based on Testing & Requirements Round 2

I demonstrated the interactive prototype to the team and they came back with these new requirements:

  • Preference categories must be scalable to 8 or less

  • Preference subcategories must be scalable to unlimited

Because I was working within some established Design Language Guidelines, I only had so many options for laying out this page. By moving the navigation to the top I created more space within the 1200 max design requirement and made the section much more scalable.